Returns & Refunds

Our Returns and Refund Commitment

We want you to be happy with your purchase. However, we know that from time to time items do need to be returned so we have made it hassle free. All you have to do is simply return the product in its original condition  within 14 days of your purchase date and we'll be happy to exchange, replace or refund your item(s). Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. In addition, we do not offer free returns and collection service or refund any postage cost. If returning you purchase by mail we recommend that you get proof of postage.

Damaged or Faulty Goods

If your purchase is faulty or damaged please contact us on 08432 891891  as soon as possible so we can discuss a resolution. Our Customer Care lines are open from Monday-Friday 9am - 6pm. Alternatively you can email us at and we would be more than happy to help you resolve any issues.


Once the item is received back and checked the refund will be issued usually with 5 days to the original payment card method. This does not affect your statutory rights